Privacy Policy

Last updated: October 20, 2026

At Jump&Love, we respect your privacy. This policy explains what personal information we collect on this site, why we collect it, how we protect it and what your rights are, in accordance with Québec’s Act respecting the protection of personal information in the private sector (Law 25).

Who we are

Jump&Love inc.
info@jumpandlove.com · (514) 578-0912

Person in charge of the protection of personal information

Marie-Hélène Trottier, Creative Director and Principal of Jump&Love inc., is responsible for the protection of personal information. For any question, request or complaint regarding your personal information, write to her at info@jumpandlove.com (subject: “Protection of personal information”).

Information we collect

• Information you provide when you write to us or call us: your name, your contact details and the content of your message.
• Technical information collected automatically during your visit: IP address, browser and device type, pages viewed, date and time. It is processed by our hosting provider to operate and secure the site.
• Cookies, described below.

We only collect the information necessary for the purposes set out below. We never sell your personal information.

Why we use it

• To respond to your requests and communicate with you.
• To operate the site, keep it secure and prevent abuse.
• Only with your consent: to measure site traffic in order to improve it.

Cookies

A cookie is a small file stored by your browser. On your first visit, a banner lets you make your choice:

• Accept: you allow necessary cookies and audience measurement cookies.
• Necessary or Decline: only the cookies necessary for the site to function are used.

Category	Purpose	Consent
Necessary	Operation and security of the site (hosting and network protection), remembering your chosen language and your cookie preference (kept for 6 months).	Not required — always active
Audience measurement	Understanding how the site is used, on a statistical basis: page views, where visits come from, device type, clicks and scrolling within pages. Tools used: Google Analytics (Google LLC) and Microsoft Clarity (Microsoft Corporation), which process this data in the United States. Google’s advertising features are disabled. These cookies are kept for 13 months at most.	Required — disabled by default

You can change your choice at any time:

Manage cookies

You can also delete cookies in your browser settings.

Disclosure to third parties

Your information may be disclosed to our service providers, only to the extent necessary for their mandate: website hosting and content delivery network (GoDaddy), email and, if you consent, audience measurement (Google and Microsoft). Some of these providers may store information outside Québec, including in the United States. In such cases, we ensure that they provide adequate protection, as required by law. We do not disclose any information to third parties for commercial purposes.

Retention and security

We keep your information only as long as necessary for the purposes for which it was collected, then destroy or anonymize it. We take reasonable security measures (restricted access, encrypted HTTPS connection, reputable providers) to protect your information against loss, theft and unauthorized access.

Your rights

At any time, you may:

• request access to the personal information we hold about you and obtain a copy;
• request that it be corrected if it is inaccurate, incomplete or ambiguous;
• withdraw your consent to its use;
• ask us to stop disseminating it or to delete it, where permitted by law.

To exercise these rights, write to the person in charge of the protection of personal information (contact details above). We will respond within 30 days. If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec.

Confidentiality incidents

In the event of a confidentiality incident presenting a risk of serious injury, we will notify the persons concerned and the Commission d’accès à l’information, as required by law.

Changes

We may update this policy. The date of the last update is shown at the top of the page.

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